Delete Your Touristas Account

We’re sorry to see you go. This page explains what happens when you delete your account and how to proceed.

How to Request Account Deletion

To permanently delete your account and all associated data, please send an email to our support team with your request.

• To: support@touristas.net

• Subject: Account Deletion Request

Please send the request from the email address associated with your Touristas account to help us verify your identity. The deletion process will begin once we have confirmed your request.

What Happens When You Delete Your Account?

When you request to delete your account, you will permanently lose access to all your purchased City Passes and your tour history.

The following data will be permanently erased from our systems:

• Your Email Address and Password: The credentials you use to log in will be deleted.

• Your Tour History and Location Data: All records of the tours you have taken and the GPS locations visited within the app will be removed.

• Your Preferences: Any app settings or preferences you have saved will be erased.

Data Retention

Once your deletion request is processed, we will permanently erase the data listed above from our production systems within 30 days.

Please note that we may need to retain certain anonymous usage data or information required for legal or security purposes, such as financial records of your City Pass purchases, for a longer period as required by Hungarian law. This data will be anonymized and will not be linked to your personal identity.

Contact Us

If you have any questions about the account deletion process or your data, please don’t hesitate to contact us at support@touristas.net.